Bitter? No, I Just Love To Complain

To whom it may concern,

Today I needed to get to LaTrobe University by 5pm. To do so I would catch the 246 bus route. I arrived at the bus stop on the corner of Hoddle Street and Victoria Parade at 3.32pm. This would usually give me ample time to reach LaTrobe by 5pm, however not today.
I know it was exactly 3.32pm because I looked at my clock and then looked at the timetable. As the timetable indicates that there is a bus scheduled to arrive at Wellington Parade at 3.29pm I thought there was a good chance that this bus had yet to arrive at Victoria Parade. This bus is, of course, a Clifton Hill bus (the next LaTrobe bus wasn't until 3.53pm), however, I hoped that when the bus arrived at the Clifton Hill interchange, it wouldn't be too long before a 250 bus (which also goes to LaTrobe) would come along (I knew my hope of this was misguided, as I shall explain shortly, but I hoped anyway). At 3.41pm a bus arrived. I assumed that this was the 3.39pm bus. This bus arrived at the Clifton Hill interchange at 3.52pm.

For the next 42 minutes I stood, like a fool, at the Clifton Hill interchange waiting for either a 250 to turn up, or for the 246 LaTrobe bus (that should have been at the Wellington Parade stop at 3.53pm) to arrive. Unfortunately, neither did. Two 246 buses arrived, but terminated at Clifton Hill. Realising that even if a bus arrived that very second I would not be able to make my lecture, at 4.35pm I decided to walk, in a brisk and frustrated manner, to Clifton Hill station where got the train back to North Richmond and returned home.

The bus commuter and the bus company share an informal agreement. The commuter needs to give themselves ample time to reach their destination, whilst the bus company will do its best to provide transport to this destination in or around the times it states. Today I feel like I have kept up my end of the deal, but you have failed to. This is a formal complaint.

In a further note I would like to inform you that there is no bus timetables at the Clifton Hill interchange for either the 246, 250 or 251 northbound bus routes. If this could be rectified I would be most pleased.
Let me add to this by letting you know about why I thought my hope of getting a 250 from the Clifton Hill interchange to LaTrobe today was misguided:
I travel on the 246 most days. Sometimes I am lucky enough to get on one of the two buses an hour that run all the way to LaTrobe, other times I change at Clifton Hill. When changing at Clifton Hill I have become aware that both the 246 LaTrobe bus and the 250 bus (also going to LaTrobe) have a tendency to arrive at Clifton Hill at the same time. As the buses have identical routes from Clifton Hill to LaTrobe one bus tends to pick up all the passengers while the other follows redundantly behind it. Surely it would make much more sense for the 250 to arrive at a time between the two 246 LaTrobe buses? This would not only assist those people who live along the 246 bus route south of Clifton Hill, but also those along both the 246 and 250 bus routes north of Clifton Hill. It would also be a much more productive service for you not having to run a superfluous bus between Clifton Hill and LaTrobe.

I am hoping you will consider my suggestion carefully as well as taking my complaint seriously.

Thank you very much
Grant Wyeth